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Operations Director

3 weeks ago

Kanpur, Uttar Pradesh, India beBeeDelivery Full time ₹ 16,14,000 - ₹ 21,16,000
Job Overview

The Delivery Manager plays a pivotal role in overseeing the operational functions of both Imports & Exports departments, ensuring seamless and efficient processes.

This role involves coordinating workflows, managing resources, and supervising shift managers to meet expectations in quality, timelines, and communication.

Key Responsibilities:

  • Coordinate operations for Imports & Exports departments
  • Ensure timely delivery of cargo to customers
  • Compliance with regulations of USA & Canada Customs/IATA/TSA and other governing bodies
  • Supervise shift managers and their teams
  • Review KPIs regularly and ensure team members meet expectations
  • Resolve escalations and exceptions during shipment process
  • Deliver regular feedback, training, and development sessions
  • Identify areas of inefficiency or data integrity issues
  • Build improvement plans and propose automation and better controls

Financial Functions:

  • Set goals and objectives for the team
  • Use established indicators and tools appropriately
  • Ensure all accounting matters are finalized to maximize revenue

People Management:

  • Lead, motivate, and manage all operations teams
  • Retain adequate staffing levels
  • Conduct quarterly performance reviews
  • Monitor staff performance and work with HR on employee relations and training issues

Required Skills & Qualifications:

  • Familiarity with all freight forwarding procedures and financials
  • Bachelors degree in any field (preferred: Commerce, International Trade, Logistics)
  • 5+ years of industry related experience required with preference to freight forwarding
  • 2+ years of team management experience, including managing team leads or shift managers
  • Demonstrated Leadership and People Management skills
  • Strong attention to detail, data integrity, and customer service mindset