
Senior Tax Support Specialist
16 hours ago
We are seeking a skilled professional to provide comprehensive production support for tax management systems and their integration with ERP platforms.
This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.
The successful candidate will have a strong understanding of indirect taxation, including Sales & Use Tax, VAT, GST, and Withholding Tax, as well as experience with tax systems and ERP integrations.
Key responsibilities include maintaining and troubleshooting tax calculation rules, tax jurisdictions, and product taxability assignments, as well as supporting ERP integrations with tax systems and ensuring accuracy of tax rates, exemptions, and tax determinations.
The Service Engineer will also be responsible for managing tax configuration, tax categories, and exemption certificates within tax systems, supporting tax reporting and compliance, and handling tax accruals and reconciliations to ensure general ledger accuracy.
Additionally, the candidate will receive, analyze, and prioritize related support tickets, provide timely solutions to users, document resolution steps and knowledge base articles, and support system upgrades and patches.
Technical skills required include proficiency in SQL and data analysis, experience troubleshooting API integrations and data feeds, and familiarity with audit requirements for tax processes.
Preferred qualifications include 5+ years experience with tax systems and ERP integrations, knowledge of tax calculation rules, jurisdictions, and product taxability assignments, and experience with data imports and updates.
Key Responsibilities:
- Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions
- Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments
- Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)
- Ensure accuracy of tax rates, exemptions, and tax determinations
- Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex
- Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes
- Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy
Benefits include competitive compensation, comprehensive benefits package, and opportunities for career growth and development. Our team is dedicated to providing exceptional support and services to our clients, and we are committed to fostering a positive and inclusive work environment.
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