Restaurant Operations Manager

1 month ago


Navi Mumbai, Maharashtra, India Jubilant Foodworks Full time

Job Summary

We are seeking a highly skilled and experienced Shift Manager to join our team at Jubilant Foodworks. As a Shift Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences and drive business results.

Key Responsibilities

  • Lead by example and coach team members on hospitality standards, ensuring a positive and welcoming environment for guests.
  • Execute processes to ensure the restaurant meets safety and sanitation standards, maintaining a clean and healthy environment for customers and staff.
  • Develop and implement strategies to improve customer satisfaction, responding promptly to guest feedback and concerns.
  • Manage shift operations, ensuring adequate staffing and resources to meet service goals and objectives.
  • Empower team members to take ownership of guest experiences, resolving concerns and delivering exceptional service.
  • Communicate effectively with team members, providing regular feedback and coaching to drive performance and growth.
  • Source, train, and develop high-performing team members, fostering a culture of excellence and continuous improvement.
  • Collaborate with cross-functional teams to drive business results, leveraging data and insights to inform decision-making.

Requirements

  • 1-4 years of experience in QSR or hotel management, with a strong background in shift handling and team leadership.
  • Good operations knowledge and a passion for delivering exceptional customer experiences.
  • Minimum HSC pass or Hotel Management degree for fresher candidates.


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