Maximize Customer Value Specialist

3 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 25,00,000
About the Role

The Customer Success Specialist is a client-facing role that works to engage and enable customers to maximize the value of our platform. As a trusted advisor and advocate for customers, this role manages relationships and customer health throughout the post-sales lifecycle.

Key Responsibilities
  1. Manage overall relationship with assigned clients, including on-boarding, training, adoption, retention, and high levels of customer satisfaction.
  2. Conduct onsite and online product trainings for clients.
  3. Frequent visits to top-notch customers every month to cultivate relationships.
  4. Establish a trusted and strategic advisor relationship to drive continued value of products and services.
  5. Maintain and develop customer success strategies and best practices, as well as customer support content.
  6. Communicate effectively with internal and external senior-level management to understand customer needs, maximize retention, and growth, and communicate learnings.
Required Skills and Qualifications
  • 3-7 years of experience in HR, Customer Service (B2B), Account Management (B2B), or Recruitment.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Analytical and process-oriented mindset.
  • Comfortable working across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
Benefits

This role offers a dynamic and challenging work environment where you will have the opportunity to make a real impact on our customers' success.

Other Information

We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences.

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