Cybersecurity Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Palo Alto Networks Full time

Palo Alto Networks is a leader in cybersecurity, and we're seeking a skilled Cybersecurity Technical Support Specialist to join our team. This role plays a critical part in ensuring the success of our customers by providing top-notch technical support.

About the Role

You will work closely with our valued customers to resolve complex post-sales issues, leveraging your analytical skills to diagnose and troubleshoot problems. As a trusted advisor, you'll provide detailed explanations of technical issues to both non-technical and technical professionals, fostering strong relationships and ensuring customer satisfaction.

Your Impact
  • Provide expert technical support via phone, email, and web to ensure timely resolution of customer issues.
  • Utilize fault isolation and root cause analysis skills to diagnose and tackle complex technical issues.
  • Collaborate with cross-functional teams to build a positive customer experience and drive business growth.
Requirements
  • 3+ years of experience in technical support, preferably in a cybersecurity environment.
  • In-depth knowledge of TCP/IP, routing, and switching (OSPF, BGP, VLAN, STP), as well as security protocols (IPSEC, SSL-VPN, NAT, GRE).
  • Experience with authentication protocols (Radius / TACACS) and familiarity with Cisco, Checkpoint, Juniper, and Fortinet products is a plus.
  • Excellent written and verbal communication skills.
Benefits
  • A competitive salary of $120,000 - $160,000 per year, depending on location and experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and inclusive work environment that values diversity and innovation.

Palo Alto Networks is an equal opportunity employer committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [phone number removed].



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