Chief Delivery Officer

15 hours ago


Ghaziabad, Uttar Pradesh, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,24,00,000
Senior Operations Leader

The Role:

We seek an experienced professional to oversee end-to-end operations for a premium US Telecom customer. As the primary point of contact, this role ensures alignment with contractual obligations and service excellence.

Key Responsibilities:

  • Operational Excellence: Drive operational improvements, optimize resource allocation, and track progress against business goals.
  • Domain Capability: Enhance domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives and lead cross-functional planning.
  • Business Growth: Collaborate with Sales & Marketing teams to drive business expansion.
  • Innovation & Value Addition: Lead innovation initiatives and value-added efforts in partnership with the client.
  • P&L Ownership: Manage the P&L for business operations and develop strategic plans to drive profitability and growth.
  • Team Management: Oversee a large team, enhance organizational efficiency, and align delivery capabilities with pipeline demand.
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.

Requirements:

  • 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain.
  • Strong understanding of business trends, emerging technologies, and industry best practices.
  • Ability to streamline complex processes and make data-driven decisions.
  • Proven success in leading large teams, attracting and developing talent, and fostering a high-performance culture.


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