Expert Platform Troubleshooter

2 days ago

Jodhpur, Rajasthan, India beBeeTroubleshooter Full time ₹ 8,00,000 - ₹ 15,00,000

Unlock the Power of Technical Support Engineering

Job Description:

As a seasoned Technical Support Engineer, you will play a pivotal role in elevating the user experience for thousands of enterprise customers. You will be part of a dynamic team that leverages ServiceNow-driven ecosystem to drive business success.

Your primary responsibility will be to resolve complex technical issues, clarify unexpected behaviors, and respond with precision across various communication channels. To accomplish this, you will dive deep into the ServiceNow platform using logs, dev tools, and your expertise to find answers.

You will collaborate with global teams to continuously enhance product usability and performance. This involves sharing feedback that shapes future products, tools, and internal processes. Your work will have a direct impact on shaping the overall customer experience.

This role is not just tech support; it's platform-level troubleshooting for customized business-critical workflows on ServiceNow. It's a unique blend of technical expertise, problem-solving skills, and attention to detail.

Key Responsibilities:
  • Resolve complex technical issues and clarify unexpected behaviors
  • Dive deep into the ServiceNow platform using logs and dev tools
  • Collaborate with global teams to enhance product usability and performance
  • Share feedback that shapes future products and tools
Requirements:

To succeed in this role, you should possess the following skills and qualifications:

  • 2+ years of experience with ServiceNow (Support, Implementation, or Development)
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • Basic grasp of OOP principles & SQL
  • Solid debugging chops – logs, root cause analysis, platform performance
  • Excellent communication – both spoken and written
  • Bachelor's degree in Computer Science or equivalent experience

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