
Service Operations Manager
6 days ago
About Urban Company
We are a technology platform offering customers various services at home. Our mission is to provide high-quality, standardized, and reliable service experiences for our customers.
Our solution empowers service professionals with technology, training, products, tools, financing, insurance, and brand support to succeed.
The Home Services Industry
The industry was largely unorganized, fragmented, and offline when we started. Customers faced challenges in availing quality services conveniently, and service professionals struggled to make ends meet.
Our Approach
We launched Urban Company based on three key principles:
- Customer delight: We built a platform that offers truly differentiated services
- Partner empowerment: We build deep partnerships with service partners, improving their earnings and overall livelihood
- Technology first: We bring innovation and technology to an age-old industry
Your Role as SCM
No two days will be the same for you in this role. Your focus will be operational excellence for your set of cities, which involves selecting and training new partners and enhancing current partners' quality.
You will also be expected to take charge of key central growth tracks for the category over time:
- Projects focused on improving quality and service standards
- Projects focused on enhancing offerings and innovation
- Collaboration with cross-functional teams to ensure swift execution
Requirements
- Minimum 2-4 years of experience in operations-related roles or consulting/strategy
- Demonstrated leadership of teams and projects – ability to influence and lead
- Someone who understands great achievements are built by both intelligence AND hard work
What You Can Expect
- A great work environment with massive ownership and growth opportunities
- Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
- A lot of freedom and ownership to propose changes
- Growth opportunities within the company via our internal mobility program
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