Customer Service Operations Manager

About Urban CompanyWe are a technology platform offering customers various services at home. Our mission is to provide high-quality, standardized, and reliable service experiences for our customers.Our solution empowers service professionals with technology, training, products, tools, financing, insurance, and brand support to succeed.The Home Services...

Job OverviewWe are seeking a dynamic professional to lead and oversee a frontline Partner team of food service associates.Key Responsibilities:Promote a positive work culture and ensure punctual delivery of high-quality service.Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and...

Join Our Team as a Service Coordinator!This role offers the opportunity to excel in customer service and contribute to a dynamic team. Your primary responsibility will be managing and coordinating service requests, collaborating with service partners, and ensuring timely resolution of customer issues.Skillful communication and interpersonal abilities are...

Job Overview:We are seeking a seasoned professional to lead our service operations team and drive business growth.The ideal candidate will have a proven track record of success in managing service teams, with a strong focus on customer satisfaction, quality, and productivity.Key Responsibilities:Manage and supervise service operations within the territory,...

Job OverviewThis is a full-time, hybrid role for a bilingual customer service leader. The customer service leader will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support.Key ResponsibilitiesManage team performance to achieve high customer satisfactionAddress customer inquiries and...

Call Centre Team LeadWe are seeking an experienced professional to lead a team of customer service representatives in a fast-paced call centre environment. This role requires strong leadership and communication skills, as well as the ability to motivate and supervise a team to achieve high performance standards.About the Role:The Call Centre Team Lead will...

Key Responsibilities:Manage customer inquiries via phone, email, chat, and various communication platforms.Provide empathetic and effective responses to ensure high customer satisfaction and loyalty.Collaborate with sales, technical, and operations teams to resolve complex customer issues.Develop and implement customer service policies and standards to...

As a key member of our service team, you will be responsible for overseeing the management and leadership of our service operations. This includes ensuring timely resolution of customer complaints and service requests, planning and monitoring preventive and breakdown maintenance activities, coordinating with customers and OEMs, driving customer satisfaction...

Job OverviewWe are seeking a highly skilled Technical Support Specialist to provide exceptional technical assistance to our global customer base.Key Responsibilities:Offer advanced technical troubleshooting support via phone to customers worldwide.Ensure timely resolution of complex customer issues while maintaining outstanding levels of customer...

Job Title: Customer Support Operations ManagerThis is a high-impact leadership role that requires an experienced professional to lead and manage our 24x7 customer support center.