
Senior IT Service Manager
6 days ago
Job Overview:
We are seeking an experienced professional to lead our Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices.
This critical leadership role plays a vital part in the overall growth and stability of our team. The successful candidate will be responsible for owning the Service Management platform, driving process improvements, and overseeing end-to-end management, availability, and governance of the platform.
Key responsibilities include:
- Owning the Service Management platform
- Driving process improvements and enhancements
- Oversight of platform administration, AI-driven automations, optimizations, and integrations
- License management and vendor relationship management
Required Skills and Qualifications:
- Self-motivated individual with 14+ years of experience in governing BMC Helix ITSM
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