Senior IT Service Manager

6 days ago


Davangere, Karnataka, India beBeeServiceManagement Full time US$ 1,20,000 - US$ 1,50,000

Job Overview:

We are seeking an experienced professional to lead our Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices.

This critical leadership role plays a vital part in the overall growth and stability of our team. The successful candidate will be responsible for owning the Service Management platform, driving process improvements, and overseeing end-to-end management, availability, and governance of the platform.

Key responsibilities include:

  • Owning the Service Management platform
  • Driving process improvements and enhancements
  • Oversight of platform administration, AI-driven automations, optimizations, and integrations
  • License management and vendor relationship management

Required Skills and Qualifications:

  • Self-motivated individual with 14+ years of experience in governing BMC Helix ITSM


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