Assistant Front Office Manager

3 weeks ago

Udaipur, Rajasthan, India Accor Full time
Job Title: Assistant Front Office Manager

Accor is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of the Front Office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.

Key Responsibilities:
  • Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Supervise the Front Office team to ensure optimum occupancy and average room rate to maximize revenue
  • Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
  • Promote internal Hotel sales and in-house facilities and monitor Front Office Marketing techniques in line with FIT marketing program
  • To set up the target and drive the team to achieve an upsell program on Villa, Transportation, SPA, and F&B
  • Maintain inter-departmental relationships to ensure seamless customer service
  • Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
  • Schedule and regularly conduct routine inspections of areas under his/her control
  • Maintain knowledge of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
  • Know system recovery procedures
  • Interpret computer reports
  • Compile statistics for the front office and provide reports relating to that area on the operation of Suite and Villas
  • Continually check the accuracy of guest in-house account
  • Approve upgrades and special amenities
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events that warrant special handling and detailed information
  • Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
  • Maintain all procedures and adhere to them within the company guidelines; in particular with emphasis on hotel credit policy
  • In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authorities that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
  • Prepares efficient work schedule for Front Office Staff, arranging holidays and vacations, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
  • Works with Talent and Culture on manpower planning and management needs
  • Works with Housekeeping and Finance in the preparation and monitoring of the Rooms' and FO budget and forecast
  • Maintain good relations with vendors and the local community
Requirements:
  • Excellent in communication skills when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Hotel
  • Good formal writing skills
  • Proficient in the use of Microsoft Office and Property Management System
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Strong Leadership skills in managing large teams inclusive of both supervisory and staff level
  • Ability to manage complex relationships with other departments
Qualifications:
  • Bachelor's degree in Hotel Administration, Business Administration or equivalent
  • 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience
  • Experience in Ultra Luxury Hotel or Resort is preferred
  • Exceptional communication skills in English, verbally or written, other languages are great advantage
  • Organized, highly motivated and driven to succeed

  • Assistant Front Office Manager

    2 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Assistant Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Accor. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.Key Responsibilities:* Monitor...

  • Assistant Front Office Manager

    3 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Assistant Front Office ManagerCompany DescriptionAt Accor, we are committed to delivering exceptional hospitality experiences to our guests. As an Assistant Front Office Manager, you will play a vital role in ensuring that our guests receive prompt, cordial attention and personal recognition.Key Responsibilities:Monitor front office personnel to...

  • Assistant Front Office Manager

    2 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job DescriptionAs a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and attention to detail. Your role will involve supervising front office personnel, monitoring guest interactions, and maintaining high standards of customer service.Key ResponsibilitiesSupervise front office personnel to...

  • Asst. Front Office Manager

    4 days ago

    Udaipur, Rajasthan, India Accor Full time

    Job Description:As a Front Office Assistant Manager, you will be responsible for ensuring exceptional guest experiences through effective management of the Front Office team.Key Responsibilities:Lead and motivate the Front Office team to deliver exceptional service standards.Monitor and analyze Front Office performance to identify areas for...

  • Front Office Supervisor

    3 weeks ago

    Udaipur, Rajasthan, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Supervisor to join our team at AccorHotel. As a key member of our Front Desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of hotel operations.Key Responsibilities:Assist...

  • Front Office Manager

    5 days ago

    Udaipur, Rajasthan, India Spectrum resorts,spa & convention Full time

    Welcome to Spectrum resorts,spa & convention, where we are looking for a skilled Front Office Manager to join our team. We are seeking a professional to manage our reception area, act as our company face, and ensure our visitors are properly welcomed.Your duties will include coordination of all front desk activities, supervising front-office personnel,...

  • Front Office Manager

    3 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Front Office ManagerJoin the Accor team as a Front Office Manager and take on a challenging role that requires strong leadership and customer service skills. As a key member of our hotel team, you will be responsible for ensuring that our guests receive exceptional service and that our front office operations run smoothly.Key Responsibilities:Lead...

  • Front Office Manager

    2 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. As a Front Office Manager, you will be responsible for leading the Front Office team and ensuring the smooth operation of the hotel's front desk.Key Responsibilities:Lead the Front Office team and ensure the efficient...

  • Front Office Manager

    2 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor. The successful candidate will be responsible for leading the Front Office team and ensuring the smooth operation of the front desk.Key Responsibilities:Lead and manage the Front Office team to achieve high levels of...

  • Front Office Manager

    2 weeks ago

    Udaipur, Rajasthan, India Spectrum resorts,spa & convention Full time

    We are seeking a seasoned Front Office Manager to serve as the face of Spectrum resorts, spa & convention. As our front desk ambassador, you will be responsible for ensuring a warm and welcoming experience for our guests.Key Responsibilities:Front Desk Supervision: Oversee the day-to-day operations of the front desk, ensuring seamless communication with...

  • Front Office Manager

    3 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Front Office ManagerAt Accor, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring the highest standards of service and quality in our Front Office operations.Key Responsibilities:Lead and manage the Front Office team to achieve...

  • Front Office Associate

    3 weeks ago

    Udaipur, Rajasthan, India Bizee global hr consulting Full time

    Job Title: Front Office AssociateWe are seeking a highly skilled and experienced Front Office Associate to join our team at Bizee Global HR Consulting.Key Responsibilities:Provide exceptional customer service to guests and respond to their inquiries in a timely and professional manner.Manage front office operations, including check-in, check-out, and room...

  • Front Office Manager

    4 days ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Front Office ManagerAccor is seeking a skilled and experienced Front Office Manager to join our team at Raffles Udaipur. As a key member of our hotel's management team, you will be responsible for ensuring the smooth operation of our front office and providing exceptional service to our guests.Key Responsibilities:Front Office Operations:...

  • Front Office Associate

    4 days ago

    Udaipur, Rajasthan, India AccorHotel Full time

    Front Office Executive Job DescriptionWe are seeking a highly skilled and customer-focused Front Office Executive to be part of our team at Accor Hotel. As the first point of contact for our guests, the Front Office Executive plays a vital role in ensuring exceptional service from arrival to departure.Key Responsibilities:Guest Relations: Greet guests...

  • Front Office Leader

    3 weeks ago

    Udaipur, Rajasthan, India AccorHotel Full time

    We are seeking a seasoned Front Office professional to lead our team. Reporting to the Rooms Division Manager, you will:Lead a shift of Front Office professionals, ensuring exceptional guest experiences at all times.Assist in developing and implementing procedures for the Department, fostering a focus on guest engagement.Support the management of the team,...

  • Front Office Manager

    3 weeks ago

    Udaipur, Rajasthan, India Accor Full time

    Job Title: Front Office ManagerAt Accor, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and driving revenue growth.Key Responsibilities:Lead and manage the Front Office team to deliver outstanding guest service...

  • Front Office Liaison

    3 weeks ago

    Udaipur, Rajasthan, India AccorHotel Full time

    Front Office AmbassadorAt AccorHotel, we're seeking a charismatic Front Office Ambassador to join our team at the Fairmont Udaipur Palace. As a key member of our Front of House team, you'll play a vital role in delivering exceptional guest experiences and building lasting relationships with our valued guests.Key Responsibilities:Provide a warm and welcoming...

  • Front Office Liaison

    3 weeks ago

    Udaipur, Rajasthan, India AccorHotel Full time

    Front Office AmbassadorOur Front of House team is the face of our resort, delivering exceptional service and creating lasting impressions on our guests. As a Front Office Ambassador, you will play a vital role in ensuring a seamless and personalized experience for all guests.Key Responsibilities:Deliver a warm and welcoming greeting to all guests, providing...

  • Front Office Operations Manager

    1 week ago

    Udaipur, Rajasthan, India Accor Full time

    Job Description:As a Front Office Operations Manager at Accor, you will be responsible for overseeing the smooth operation of our front office department. This includes managing the front desk, handling guest communications, and ensuring that our guests receive exceptional service. You will work closely with our housekeeping, maintenance, and other...

  • Front Office Team Lead

    3 weeks ago

    Udaipur, Rajasthan, India AccorHotel Full time

    We are seeking a highly skilled Front Office professional to lead our team.Key Responsibilities:Lead a shift of Front Office professionals to ensure exceptional guest experiences.Develop, implement, and maintain procedures for the Department, focusing on guest engagement.Assist with team management, including training and development, to ensure team...