IT Service Management Specialist

1 week ago

Pune, Maharashtra, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000
ServiceNow Developer Role

We are seeking an accomplished ServiceNow developer to contribute to the growth of IT service management.

Key Responsibilities:
  • Create and configure solutions in ServiceNow for Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) modules.
  • Customize workflows, UI policies, business rules, and script includes using JavaScript and Glide.
  • Lead requirement gathering workshops and solution design sessions with stakeholders.
  • Develop features like Project Portfolio Management, Application Portfolio Management, Demand Management, and Resource Management.
  • Integrate systems using REST/SOAP APIs, Service Graph Connectors, and Database connectors.
  • Translate business requirements into actionable technical designs and user stories.
  • Collaborate with process owners, architects, QA teams, and business analysts.
Required Skills and Qualifications:
  • 8-12 years of overall experience, with 5+ years in ServiceNow development.
  • Familiarity with SPM (PPM, APM, Agile, Demand, Resource) and EA modules.
  • Strong JavaScript and ServiceNow scripting skills.
  • Experience with third-party integrations, data imports, and mid-server configurations.
  • Effective workshop facilitation, requirement gathering, and stakeholder communication skills.
  • Solid understanding of ITIL processes and Agile methodology.
  • ServiceNow Certified System Administrator (CSA) - required.
Preferred Qualifications:
  • ServiceNow certifications: SPM Implementation Specialist, CAD, or EA module-specific certs.
  • Knowledge of Performance Analytics, ITOM, CMDB.
  • Familiarity with TOGAF or Enterprise Architecture frameworks.

This role offers a unique opportunity to apply your expertise in ServiceNow and drive innovation in IT service management.

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