IT Service Management Trainer

2 weeks ago

Pune, Maharashtra, India beBeeIT Full time ₹ 20,00,000 - ₹ 30,00,000
Senior IT Service Management Specialist

We are seeking a seasoned IT Service Management professional with expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools.

Key Responsibilities:

  • Designed structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
  • Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
  • Provided hands-on training in ITSM tools (ServiceNow, BMC Remedy, Jira Service Management).
  • Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
  • Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.

Benefits:

  • Opportunity to develop the next generation of IT service professionals.
  • Collaborative environment with experienced professionals.
  • Promotion opportunities within the organization.

  • Technical Service trainer

    2 weeks ago

    Pune, Maharashtra, India Kinetic Engineering Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title: EV Technical Trainer (2-Wheeler EV vehicle)Job Summary:We are looking for an experienced and passionate EV Technical Trainer to deliver effective training programs to service engineers, technicians, dealers, and internal teams. The ideal candidate should have hands-on knowledge of EV 2-wheeler systems, excellent communication skills, and a strong...

  • Executives

    3 weeks ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionJob DescriptionPosition Title, Responsibility LevelAdvisor - Motor ClaimsFunctionOperations, ExecutiveReports toAssistant Manager - OperationsPermanent/ TemporaryPermanentSpan of ControlNALocationNoida/Pune - SEZBasic FunctionThis is a complexity level 3 Voice process. The role primarily involves logging claims on behalf of customers -...

  • Trainer

    2 weeks ago

    Pune, Maharashtra, India Venus Management Consultants Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Trainer to conduct sessions in CATIA, UG NX, Creo, SolidWorks &ANSYS. Responsibilities include creating training modules, guiding learners in design, modeling, drafting & simulation, and providing hands-on project exposure with feedback.

  • Executives

    3 weeks ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job Description- Conduct Transaction Monitoring as per guidelines defined in the Process maps- Prepare transaction monitoring reports and ensure timely and accurate reporting- Participate in calibration exercises on a regular basis to ensure consistency in measurement.- Conduct ongoing analysis of quality performance and recommend actions for improvement at...

  • Cloud Revenue Management Trainer

    1 week ago

    Pune, Maharashtra, India beBeeRevenue Full time ₹ 13,56,000 - ₹ 25,17,200

    Job Title:Cloud Revenue Management TrainerAbout the Role:We are seeking a highly skilled Cloud Revenue Management Trainer to deliver top-notch training sessions for our clients.The ideal candidate will have extensive experience in Oracle Revenue Management Cloud Service and a passion for teaching others.Key Responsibilities:Design and deliver engaging...

  • Retail Trainer

    2 weeks ago

    Pune, Maharashtra, India Curefit Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Retail Trainer located in Pune. The Retail Trainer will be responsible for delivering effective training programs, coaching retail staff, and developing training materials. Daily tasks include conducting training sessions, evaluating the effectiveness...

  • Senior Manager

    3 weeks ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionWe are seeking a highly skilled and experienced Appian Technical Lead to spearhead the design, development, and implementation of Appian-based business process management (BPM) solutions. As a key member of our technology team, you will guide the architecture and delivery of scalable, high-performance applications while mentoring developers...

  • Softskills and Aptitude Trainers

    2 weeks ago

    Pune, Maharashtra, India SaiBalaji International Institute of Management Sciences (SBIIMS Pune) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Good Communication , preferably IELTS Trainer and an Aptitude trainer should have good score in CAT.

  • Skin Trainer

    2 weeks ago

    Pune, Maharashtra, India Enrich Full time

    Job Title: Skin Trainer Location: Pune About Enrich Enrich is a leading beauty and wellness company with over 100+ salons, 1200+ skilled technicians, and a presence in multiple cities. We're committed to delivering exceptional services to our customers. Job Summary We're seeking an experienced Skin Trainer to join our team. As a Skin Trainer, you'll be...

  • Retail Trainer

    2 weeks ago

    Pune, Maharashtra, India Curefit Full time

    About cult.sport : Sport is a preserver of health and curefit aims to make health easy. Therefore, the largest fitness brand in India now aims to build the largest sports destination in the country with cult.sport India is a country with a Billion+ sports fans, but only a few take the field.cult.sport aims to enable sports for India by building India's...