Executives

12 hours ago

Pune, Maharashtra, India EXL IT service management Full time
Job Description

- Conduct Transaction Monitoring as per guidelines defined in the Process maps
- Prepare transaction monitoring reports and ensure timely and accurate reporting
- Participate in calibration exercises on a regular basis to ensure consistency in measurement.
- Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
- Update performance data to ensure timely and accurate reporting of SLAs
- Work closely with Client Trainer / SME and Operations team to conduct team huddles.
- Perform transaction processing as per defined policies and procedures
- Provide feedback to associates based on monitoring results if required.

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