Senior Business Process Manager

2 days ago

Gurgaon, Haryana, India beBeeProcess Full time US$ 12,00,000 - US$ 17,00,000
Job Overview

This role is centered around end-to-end process management, specifically focusing on order bookings, quotations, billing corrections, Order Closure, audit readiness, and driving process improvements.

The ideal candidate will be highly collaborative, involving coordination across multiple departments such as Tax, CIM, sales, finance, factory, logistics, FSE and Contracts etc.

A key aspect of this position is project management, including initiatives for cost-saving, automation, and process efficiency improvements. The successful candidate will leverage technology to improve efficiency, focusing on automation and RPA initiatives to optimize processes.

Key Responsibilities:
  • Operational Excellence: Manage and document process changes, ensuring process share points are up to date.
  • Generic Mailbox Management: Handle customer queries, requests, and follow-ups through the shared mailbox.
  • Quotation Management: Create quotations for Agilent products and services using SAP CRM/ECC.
  • Order Booking & Closure: Manage the Order booking and closure of Agilent products and services. Handle specialized accounts.
  • Cross-departmental Coordination: Liaise with different departments like Tax, CIM, Contracts, and others to ensure seamless operations.
  • Data & Process Management: Conduct self-audits to ensure compliance with internal standards and regulations.
  • Process Change & Innovation: Lead and drive process changes, including testing and creating new SOPs. Focus on ACX analysis and action planning for improvements.
  • Project Management: Strong project management skills, with a proven track record. Implement automation solutions where applicable.
Requirements
  • Educational Background: Bachelor's degree in business, Operations Management, or a related field.
  • Experience: Minimum 4-6 years in a similar operational or process management role, with a focus on order booking, billing, audits, and process improvements.
  • Technical Proficiency: Advanced knowledge of SAP CRM/ECC and experience in managing order bookings and quotations. Proficiency in data analysis and performance dashboard tools.
  • Soft Skills: Excellent communication and interpersonal skills, with the ability to handle escalations and work cross-functionally.
Benefits
  • Collaborative Environment: Work closely with stakeholders to ensure alignment on projects and initiatives.
  • Continuous Learning: Exposure to managing daily performance and team engagement.
  • Professional Growth: Opportunities for professional growth and development within the organization.

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