Business Process Manager
24 hours ago
We are seeking an experienced professional to manage process and operational escalations, drive data-oriented analysis, adoption of technology solutions, and process improvement projects.
You will lead stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations. Additionally, you will identify gaps in process areas and work with all stakeholders to resolve them. As a Subject Matter Expert (SME) for the process, you will serve as a referral point for peers and junior team members.
Key Responsibilities:
- Manage process and operational escalations.
- Drive data-oriented analysis.
- Adopt technology solutions.
- Improve processes.
- Communicate with stakeholders.
- Identify and resolve process gaps.
Required Qualifications:
- Bachelor's degree and 3+ years of relevant work experience.
- Language proficiency in French - verbal, writing, reading, and comprehension. Required language level: C1 or above.
- Ability to analyze and interpret complex Standard Operating Procedures (SOPs).
- Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
- Strong communication and interpersonal skills to effectively guide and mentor associates.
- Ability to work collaboratively with cross-functional teams.
- Thorough understanding of multiple SOPs and ensure adherence to established processes.
This is an exciting opportunity to contribute to a dynamic work environment and advance your career in process management.
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