Business Process Management Leader

5 days ago

Gurgaon, Haryana, India beBeeOperations Full time
Job Overview
  • The Operations Manager role oversees the performance of teams, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met.
  • Process optimization is a core responsibility, involving the identification of areas for improvement, implementation of best practices, and driving efficiency to enhance customer experience and operational success.
  • This role involves effective stakeholder management, acting as a liaison between clients, leadership, and internal teams to ensure smooth communication and service delivery.
  • Development and growth are also key aspects, with a focus on mentoring and coaching team members, conducting performance evaluations, and driving employee engagement for a high-performing workforce.
  • In addition, the Operations Manager ensures compliance with company policies, industry regulations, and quality standards to maintain service excellence in an international BPO environment.

To excel in this role, you should possess strong organizational and leadership skills, be able to communicate effectively with diverse stakeholders, and demonstrate expertise in process optimization and team management.

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