Senior Manager, Process Excellence

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Senior Manager Process ExcellenceWhat this job involves High level of independenceDo you work independently without close supervision We can offer you an exciting role where you can use this passion to enhance your skills and play an important role in delivering consistent and qualitative benefits as a part of the Process Excellence team for JLL The Senior Manager Process Excellence will be accountable for driving and leading transformation projects across business lines Will be responsible to establishing the Quality Management Framework QMF with agreed upon metrics and reporting He she will be responsible for establishing baseline performance for different metrics OLAs SLAs etc He She would also apply Lean Six Sigma Design Thinking to improve processes He she will also lead and facilitate Change Management efforts for JLL Business Services to drive and sustain transformation He she will lead Continuous Improvement efforts to value-market the benefits that JLL Business Services brings to both internal and external clients Further PEx Lead will enable the JBS Operational Excellence strategy by using data and process analysis to identify automation opportunitiesHighest qualitative deliveryThe senior manager process excellence will be responsible for identifying leading and supporting transformation and process improvement initiatives across JLL and the JLL business services The role requires deep understanding of Process mapping and documentation - ability to quickly understand complex processes and create process dataflows systems maps Process oriented with strong analytical skills in problem identification resolution Well-versed in knowledge of Six Sigma quality tools LEAN methodology and design thinking Demonstrated experience in driving continuous improvement practices in his her previous roles Sound understanding of current technologies solutions available to improve business processes Demonstrated ability to utilize quality management tools to improve organizational performance and customer satisfaction Excellent facilitation skills to work with diverse teams in standardizing the processes Outstanding verbal and written communication skills including the ability to persuade influence negotiate and make formal presentations in meetings and training environmentsAdditional responsibilitiesThe Senior Manager process excellence would also be responsible for training employees on Lean Six Sigma concepts and drive a culture of continuous improvementSounds like you To apply you need to have Impeccable expertiseWere looking for University Graduates Post-Graduates or equivalent work experience in process excellence business excellence Black Belt roles Black Belt certification is a must with minimum of eight 10 years industry experience required either in the corporate environment third party service provider or as a consultant Strong attention to detail Knowledge of F A HR functions would be an added advantage Proven ability to manage multiple projects simultaneously balancing project work with high priority requests Excellent written verbal communication and presentation skills Team player with capability to work independently High energy and positive attitude Immaculate knowledgeDemonstrated experience in leading supporting large scale End to end projects using Lean Six Sigma Design thinking approach Experience in working with automation teams to drive digitization Ability to create project plans and articulate timelines for completion along with key milestones and expected outcomes Team player with capability to work independently High energy and positive attitudeWhat we can do for you At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site Gurugram HRJob Tags JBSIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL