Process Excellence Manager

4 weeks ago


Gurgaon, Haryana, India Virohan Full time

Process Excellence Manager Virohan:

Virohan is a Healthcare focused Ed-Tech company, founded in 2018. We are shaping the future of healthcare education by bridging the growing global shortage of skilled professionals.

As the world's largest employer, healthcare offers boundless opportunities-but access to the right education remains a challenge for many. We exist to change that. By providing industry-aligned education, we equip students with the knowledge, skills, and confidence to thrive in impactful careers, redefining what's possible in healthcare.

We envision a future where Virohan becomes a key driver in solving the global healthcare workforce crisis, creating a legacy of skilled professionals who elevate standards across borders.

By partnering with the best and empowering the brightest, we will redefine what's possible in healthcare education. We aim to empower a million students to build meaningful careers,strengthen healthcare ecosystems, and create lasting positive change.

We are funded by Blume Ventures, Rebright Partners (Japan), elea Foundation for Ethics in Globalization (Switzerland), Artha Impact(Switzerland), Yunus Social Business (an impact fund founded by Nobel Laureate Prof. Mohammad Yunus based out of Germany), AngelList, Keiretsu Forum, amongst others.

Virohan is operating at the cusp of Edtech and Healthcare. Both these industries have entered a new phase of growth because of the pandemic and will grow rapidly over the next 10 years. The time to enter this space and make your mark is now.

What You'll Own:

- Admissions & Onboarding: Manage admission lifecycle-from application to enrollment-including documentation, verification, MIS tracking, stakeholder communication.

- Examination Coordination: Plan exam schedules, allocate resources, liaise with exam bodies, supervise logistics, grading, result publication, data integrity.

- Certification Management: Oversee certificate generation, accuracy, dispatch; coordinate with academic/external certifying agencies.

- External Stakeholder Engagement: Partner with universities, regulatory bodies, exam boards to maintain compliance and smooth operations.

- Data Systems & Reporting: Build and maintain student data architecture-dashboards, MIS, audit trail visibility-for leadership and regulators.

- Process Ownership & Improvement: Develop SOPs, identify bottlenecks, implement solutions; drive continuous improvement and automation.

- Cross-functional Collaboration: Work with admissions, academic, finance, and operations teams; escalate and resolve issues.

- Audit & Compliance: Conduct internal audits, prepare for inspections, ensure compliance documentation.

What You Bring:

- Experience: 2-5 years in process/compliance/student admin.

- Education: Engineering Degrees from Tier 1 Colleges.

- Integrity & Ownership: High accountability; ready to take full responsibility end-to-end.

- Communication Excellence: Clear, precise, stakeholder-first communication style.

- Bias for Action: Launch initiatives, meet deadlines, handle pressure.

- Attention to Detail: Data-focused, quality-oriented.

- Analytical & Process-Oriented: Strong at data visualization (Excel/Tableau/Data Studio), SOP documentation.

- Collaboration: Comfort working across teams, incl. external academic/regulatory stakeholders.

- Problem Solver: Tackle edge cases and ambiguity, simplify complex workflows.

- Tools Proficiency: Hands-on with LMS/CRM/ERP or willingness to learn quickly.

(ref:iimjobs.com)

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