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Regional Operations Director

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Regional Operations Manager

 

  • Elevate the performance and efficiency of educational centers through strategic planning, execution, and continuous improvement.
  • In partnership with senior leadership, define and achieve zone-level sales targets and operational Key Performance Indicators (KPIs).
  • Stay informed about market trends and competitor activities to identify opportunities for growth and mitigate potential risks.
  • Oversee day-to-day operations, ensuring seamless execution and high productivity across all centers.
  • Ensure adherence to quality standards, regulatory guidelines, and company policies.
  • Implement and monitor Standard Operating Procedures (SOPs) to drive consistency and excellence.
  • Drive sales initiatives to meet or exceed revenue goals within the zone.
  • Design and execute targeted marketing campaigns, promotions, and outreach activities to boost enrollments.
  • Nurture strong relationships with key stakeholders, including parents, schools, and local communities.
  • Lead, train, and manage center heads and their teams across all centers.
  • Conduct regular performance reviews, set goals, and provide coaching to enhance individual and team effectiveness.
  • Foster a culture of collaboration, motivation, and ongoing professional development.
  • Effectively prepare, monitor, and manage zonal budgets.
  • Analyze financial reports and implement cost-saving initiatives to ensure profitability.
  • Track center-wise performance metrics and allocate resources for optimal utilization.
  • Maintain exceptionally high standards of customer satisfaction across centers.
  • Address customer queries, concerns, and complaints promptly and effectively.
  • Regularly collect and analyze customer feedback to improve overall service quality and student outcomes.
  • Prepare and submit regular reports on operational performance, sales achievements, and financial results to senior management.
  • Serve as a communication bridge between corporate/regional offices and center teams.
  • Represent the organization at relevant events, conferences, and meetings within the zone.