Ocean Freight Director

Job Purpose:

The Ocean Freight Director oversees and controls all ocean operations in the region, ensuring compliance, service quality, and operational efficiency.

This role supports senior management in achieving ocean objectives, drives process improvements, fosters stakeholder collaboration, and delivers superior customer service while effectively leading the Ocean operations team.

Key Responsibilities:

• Manage and control all ocean freight operations (FCL, LCL, imports, exports) in the West region, ensuring compliance, service quality, and operational efficiency.
• Drive performance for the ocean freight product in the region, delivering on revenue, gross profit, and cost optimization targets.
• Develop and maintain strong relationships with carriers, NVOCCs, and vendors to secure competitive procurement rates and optimal space allocation.
• Collaborate with sales and account management teams to support business growth, improve customer satisfaction (NPS/CSAT), and expand market share in key trade lanes.
• Monitor regional performance through KPIs (transit times, documentation accuracy, operational efficiency) and take corrective action to ensure service reliability.
• Ensure adherence to company SOPs, ISO standards, and regulatory requirements while driving process improvements and digitalization.
• Lead, mentor, and develop the regional ocean operations team, ensuring engagement, capability building, and performance delivery.

Requirements:

• Bachelor's Degree in Business, Logistics, Supply Chain, or a related field.
• Minimum 10-12 years of relevant working experience in the logistics industry in similar capacity with regional or P&L responsibilities.
• Strong analytical and problem-solving skills; both short-term/tactical and long-term/strategic
• Knowledge of sustainability practices in shipping and logistics.
• Familiarity with international trade regulations and customs processes.

Skills:

• Excellent verbal and written communication skills.
• Strong leadership, stakeholder management, and team development capabilities.
• Strong negotiation skills with shipping lines and vendors.
• Ability to manage conflict and drive alignment across functions.