
Principal Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Engineer to fill this key role. The successful candidate will provide technical support and troubleshoot complex issues.
Key Responsibilities:- Communication Skills
- Diagnose and resolve complex issues using standard operating procedures.
- Familiarity with methodologies, case lifecycles, and analytical skills for breaking down issues.
- Knowledge of ticketing tools and IT service management practices.
- Experience in infrastructure, storage, service desk operations, with at least 6 months of experience.
- Familiarity with Google Workspace services, including Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, and other applications.
- Associate Google Workspace Administrator certification is preferred.
- A minimum of 15 years of regular education (10 + 2 + 3).
- Flexible with night shifts and rotation shifts.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
This role offers the opportunity to work on complex technical issues and develop expertise in technical support and troubleshooting.
Technical Support Engineer responsibilities include providing timely and effective resolution of customer issues, utilizing strong communication and problem-solving skills. We value team players who can work collaboratively to achieve common goals.
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Technical Support Specialist
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