Oracle Cloud HCM Strategic Payroll Leader

2 days ago

Jaipur, Rajasthan, India beBeePayroll Full time ₹ 8,00,000 - ₹ 15,00,000
Payroll Leadership Opportunity

We are seeking a highly skilled and motivated individual to lead our payroll support team in India. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

This leadership position involves managing performance and development of a team of payroll-focused support consultants, as well as playing a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.

Key responsibilities include:

  • Managing a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
  • Working closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
  • Acting as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervising and contributing to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Delivering and coordinating training and knowledge-sharing sessions for team members to support capability growth and process alignment
  • Troubleshooting and replicating functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Building and maintaining strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Driving improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Reviewing and recommending enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contributing to internal knowledge bases and support materials, and championing a culture of continuous improvement
  • Providing strategic input into the ongoing development and structure of the India Managed Services team
  • Acting as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

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