Senior Visa Application Specialist

1 week ago

Cochin, Kerala, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Executive Job Summary

About Visa Roots is a leading visa travel management company based in Cochin. Our team specialises in providing a wide range of visa services to individuals, families, and corporate clients.

We are seeking enthusiastic and customer-oriented professionals to join our customer service team. As a Customer Service Executive, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Deliver accurate information regarding services, procedures, and requirements
  • Handle and resolve customer complaints and issues with empathy and efficiency
  • Offer expert consultation and guidance to clients on visa application processes and travel management

Requirements:

  • Minimum 2 years of experience in a customer service or client support role
  • Knowledge of visa application procedures and travel management regulations is highly desirable
  • Proficiency in Microsoft Office Suite (Word, Excel)

Benefits:

  • Competitive salary
  • Private medical insurance
  • Flexible Work schedules
  • Flexible Holidays & Sick Leave
  • Opportunities for professional development
  • Company Sponsored events
  • Team building activities
  • Career advancement options

Ambition meets opportunity at Visa Roots, where we pride ourselves on delivering exceptional customer experiences through our dedicated team of professionals.

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