Visa Counsellor

About Visa Roots

Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.

Role Summary:

We are looking for proactive, detail-oriented, and client-focused professionals to join our team as Visa Counsellors. In this role, you will be responsible for guiding clients through the entire visa process from initial consultation to document submission, ensuring they receive accurate advice and timely updates. Your knowledge of visa requirements and regulations, combined with strong communication skills, will play a key role in delivering an exceptional client experience.

Key Responsibilities:

- Provide one-on-one visa counselling to clients, helping them understand visa types, eligibility, documentation, and procedures.
- Guide clients through application processes and assist in completing required forms and documentation.
- Stay updated with the latest immigration rules, visa categories, and travel regulations.
- Communicate with clients via phone, email, and in person, ensuring all queries are resolved promptly and professionally.
- Review client documents to ensure completeness and compliance with visa requirements.
- Liaise with embassies, consulates, and visa processing centers when needed.
- Maintain accurate records of client interactions, applications, and outcomes.
- Follow up with clients throughout the application process to provide status updates and next steps.
- Escalate complex cases to the appropriate internal departments when necessary.

Requirements:

- Minimum 2 years of experience in visa counselling, immigration services, or a customer service role related to travel or international education.
- In-depth knowledge of visa application processes and travel documentation.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- High level of attention to detail and organizational skills.
- Ability to handle multiple cases and prioritize tasks efficiently.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Able to work independently and collaboratively in a team environment.

What We Offer:

- Positive and supportive work environment
- Competitive salary package
- Private medical insurance
- Flexible work schedules
- Paid holidays and sick leave
- Opportunities for professional development and certifications
- Company-sponsored events and team-building activities
- Free company lunches and snacks
- Career growth and advancement opportunities
- Staff accommodation for outstation employees

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