Customer Services Team Leader

4 days ago


Cochin, Kerala, India Visa Roots Full time
About Visa Roots Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.

We are seeking enthusiastic and customer-oriented professionals to join our customer service team as Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Deliver accurate information regarding services, procedures, and requirements

Handle and resolve customer complaints and issues with empathy and efficiency

Offer expert consultation and guidance to clients on visa application processes and travel management

Minimum 2 years of experience in a customer service or client support role.

Knowledge of visa application procedures and travel management regulations is highly desirable.

Proficiency in Microsoft Office Suite (Word, Excel)

Competitive salary

Private medical insurance

Flexible Work schedules

Flexible Holidays & Sick Leave

Opportunities for professional development

Company Sponsored events

Team building activities

Career advancement options

Staff Accommodation
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