Customer Services Team Leader

4 days ago

Kochi, India Visa Roots Full time
About Visa Roots Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.

We are seeking enthusiastic and customer-oriented professionals to join our customer service team as Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Deliver accurate information regarding services, procedures, and requirements
Handle and resolve customer complaints and issues with empathy and efficiency
Offer expert consultation and guidance to clients on visa application processes and travel management

Minimum 2 years of experience in a customer service or client support role.
Knowledge of visa application procedures and travel management regulations is highly desirable.
Proficiency in Microsoft Office Suite (Word, Excel)
Competitive salary
Private medical insurance
Flexible Work schedules
Flexible Holidays & Sick Leave
Opportunities for professional development
Company Sponsored events
Team building activities
Career advancement options
Staff Accommodation

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