Team leader – customer service
18 hours ago
Job Title: Team Leader – Customer Service (Inbound Voice Process, B2 C)Work Location: Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2 C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.⸻Key Responsibilities:Team Leadership & Management• Lead, coach, and manage a team of 10+ customer service associates.• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.• Conduct performance reviews, one-on-one discussions, and team huddles.Customer Service Delivery• Ensure timely and professional resolution of inbound customer queries and complaints.• Handle escalations and ensure first call resolution (FCR).• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.Performance & Reporting• Track and analyze team performance against KPIs.• Prepare daily/weekly/monthly MIS and share insights with management.• Identify improvement areas and implement corrective measures.Process Excellence & Compliance• Ensure process adherence, quality standards, and compliance with company policies.• Collaborate with training and quality teams to upskill team members.• Drive continuous improvement initiatives to enhance customer experience.Employee Engagement & Development• Support hiring, onboarding, and training of new associates.• Motivate team members through recognition programs and engagement activities.• Develop high-potential employees for future leadership roles.⸻Key Skills & Competencies:• Strong leadership and team-handling ability (20+ associates).• Excellent communication and interpersonal skills.• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.• Problem-solving and conflict management skills.• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.⸻Qualifications & Experience:• Graduate in any discipline.• 4–7 years of experience in customer service (Inbound Voice, B2 C).• Minimum 1–2 years of experience in team handling (30+ members).• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.Interested candidates are invited to share their CV via Whats App at or email at Please include the following details in your application:- Name- Phone number- Total experience- Current CTC- Notice period- Date of Birth- Languages spokenLet’s connect and build something amazing together
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Team Leader Customer Service
2 days ago
Hyderabad, Kochi, India Policybazaar Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title: Team Leader Customer Service (Inbound Voice Process, B2C)Work Location: Hyderabad & Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations HeadJob Summary:We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process...
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Customer Services Team Leader
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Kochi, India Visa Roots Full timeAbout Visa Roots Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience....
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Team Leader – Customer Service
5 days ago
Kochi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2C) Work Location: Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head ⸻ Job Summary: We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice...
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Team leader
5 days ago
Kochi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2 C) Work Location: Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head ⸻ Job Summary: We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2 C voice...
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Team leader – customer service
2 days ago
Kochi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2 C)Work Location: Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2 C voice process...
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Team Leader
4 days ago
Kochi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2C)Work Location: Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process...
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Team Leader – Customer Service
5 days ago
Kochi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2C)Work Location: Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process...
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Team Leader
4 days ago
Kochi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2C) Work Location: Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head ⸻ Job Summary: We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a...
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Team Leader
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Vyttila, Kochi, Kerala, India Upsilon Network Full time ₹ 1,50,000 - ₹ 3,00,000 per yearJob Description: Team Leader - Sales (Automobile Industry)Location: Vytila, Kochi, KeralaExperience Required: 2 Years or Above in SalesSalary Offered: Up to ₹25,000 per month + IncentivesAbout the Company:We are hiring for an automobile dealership/service center in Kochi, seeking candidates to join as Team Leader - Sales.Job Summary:The Team Leader - Sales...
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Team Leader – Customer Service
5 days ago
Kochi, India Policybazaar.com Full timeJob Title: Team Leader – Customer Service (Inbound Voice Process, B2C)📍 Work Location: Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice...
