CRM Analytics Lead

7 days ago


Bengaluru, Karnataka, India nhrms Full time
Job Title: CRM Analytics Lead

We are seeking a highly skilled CRM Analytics Lead to join our team at NHRMS. As a key member of our analytics team, you will be responsible for guiding and managing CRM Analytics (CRMA) projects from start to finish.

Key Responsibilities:
  • Lead discussions with stakeholders to gather and groom business requirements related to CRM Analytics.
  • Work closely with Technical Product Owners (TPOs) and Solution Architects (SAs) to collect necessary information for delivering CRMA user stories.
  • Design and build dashboards in Salesforce CRM Analytics, ensuring they meet business requirements and industry standards.
  • Provide consultative guidance to the CRMA team on solution and delivery options.
  • Mentor and coach junior members of the team, providing guidance and support to help them grow in their roles.
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
  • Extensive experience with Salesforce CRM Analytics (formerly Wave/Einstein Analytics).
  • Proven experience in creating dashboards, datasets, and lenses in Salesforce CRM Analytics.
  • Strong proficiency in SAQL and experience using it within Salesforce CRM Analytics.
  • Experience with Business Intelligence tools like Tableau CRM is an added advantage.
Preferred Skills:
  • Salesforce certifications related to CRM Analytics.
  • Experience with Agile development methodologies.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.


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