Production Support Expert

2 days ago

Pune, Maharashtra, India beBeeSupport Full time € 79,999 - € 1,29,999
Job Title:

Production Support Specialist


About the Role:

We are seeking a skilled Production Support Specialist to join our team. In this role, you will be responsible for driving proactive continual improvement in the production environment through application, user request support, troubleshooting, and resolving errors.


Key Responsibilities:
  • Carry out technical analysis of the production platform to identify and remediate performance and resiliency issues.
  • Engage in the software development lifecycle (SDLC) to enhance production standards and controls.
  • Responsible for maintaining all support documents.
  • Participate in all BCP and component failure tests based on the support documents.
  • Understand the flow of data through the application infrastructure.
  • Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction from support documents.
  • Drive knowledge management across the supported applications and ensure full compliance.

Requirements:
  • Recent experience applying technical solutions to improve production environment stability.
  • Working experience with Java and/or Tandem Mainframe technologies.
  • Programming languages like JavaScript and/or TACL, COBOL.
  • Operating systems (Linux and/or Guardian) and the underlying infrastructure environments.
  • Online environment DAP & DWEB.
  • Version control tools like Git and/or RMS.
  • Database environments (e.g., Oracle, Tandem Enscribe, SQL).
  • Utilities like Rsync and/or FUP.
  • Middleware (e.g., MQ).
  • Automation, monitoring, and data analytics tools (e.g., Monitoring tool (Geneos/Reflex), scheduling tool (Control-M/Unix Shell Scripts/Multibatch/Netbatch)).

Our Benefits:

As a valued member of our team, you will have access to a range of benefits including training opportunities, career progression, and a collaborative working environment.

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