Product Support Specialist

3 days ago


Pune, Maharashtra, India beBeeSolution Full time ₹ 12,00,000 - ₹ 16,00,000
Technical Solutions Expert

We are seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our technical support group, you will play a critical role in ensuring the highest level of customer satisfaction and resolving complex technical issues.

Responsibilities:
  • Respond to customer product inquiries via telephone or email, providing timely and effective solutions to their technical concerns.
  • Resolve customer complaints related to installation, operation, maintenance, or product application and compatibility matters.
  • Develop and maintain strong interpersonal skills and product knowledge to effectively communicate with customers and provide expert advice.
Requirements:
  • Minimum 2-5 years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering various hardware equipment and software applications.
  • Strong working knowledge of networking industry products and protocols.
Benefits:
  • Opportunity to work with a dynamic team of technical experts.
  • Chance to develop and apply your technical skills and knowledge in a fast-paced environment.
Preferred Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Advanced certification in relevant technologies (e.g., Cisco, Microsoft, etc.).


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