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Professional Communicator

3 weeks ago

Aizawl, Mizoram, India beBeeCustomer Full time

**Job Description:** A Voice Specialist is responsible for handling customer interactions and inquiries over the phone.

The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction.

This position requires strong verbal and interpersonal skills to effectively communicate with customers, understand their needs, and provide clear and accurate information.

Key responsibilities include:

  • Troubleshooting problems and offering solutions
  • Escalating complex issues to the appropriate departments
  • Documenting all customer interactions and case details accurately in a CRM or specific call management system

**Required Skills and Qualifications:**

To be successful in this role, you will need to possess:

  • Strong verbal and interpersonal skills
  • Ability to communicate effectively with customers and understand their needs
  • Patience and a calm demeanor under pressure
  • Ability to meet key performance indicators (KPIs) related to call handling time and first-call resolution

**Benefits:**

A career as a Voice Specialist offers numerous benefits, including:

  • Opportunities for professional growth and development
  • Competitive compensation and benefits packages
  • A dynamic and supportive work environment

**Others:**

In addition to these benefits, working as a Voice Specialist also provides:

  • A sense of fulfillment from helping customers
  • Opportunities to develop problem-solving and critical thinking skills
  • A chance to work in a fast-paced and dynamic environment