Reservations Guest Service Specialist

2 days ago


Kurnool, Andhra Pradesh, India beBeeReservation Full time ₹ 45,00,000 - ₹ 75,00,000

This role involves taking charge of guest communication, ensuring timely and accurate responses to queries regarding hotel policies, amenities, and local attractions.

Key responsibilities include proactively communicating with guests through various channels, handling guest complaints or issues promptly and professionally, and coordinating with the reservations team to ensure seamless handover of guest information and payment details.

To excel in this position, you will need strong written and verbal communication skills, excellent interpersonal skills, and the ability to build rapport with guests and team members.

Additional requirements include being highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy. You should also be comfortable using various technology tools like email, chat systems, and reservation software.

Furthermore, you will need to have knowledge of local attractions and the hospitality industry, as well as flexibility to work various shifts, including weekends and holidays, as needed.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.



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