
Customer Relationship Manager
3 days ago
Job Opportunity: We are seeking a detail-oriented and proactive CRM professional to manage client relationships, update CRM databases, and ensure smooth communication between clients and internal teams.
Key Responsibilities:
- Lead Management:
- Evaluate positive responses and share relevant leads/queries with respective clients.
- Track, update, and follow up on leads for conversion opportunities.
- Client Communication:
- Manage professional email communication with clients regarding updates, invoices, and queries.
- Build and maintain long-term client relationships.
- Handle client concerns and provide timely resolutions.
- Conduct cold calls with clients to gather updates and convert responses into valid opportunities.
- Data & CRM Updates:
- Manage and update records in Zoho CRM, Invoice tools, and DocuSign.
- Work with paid databases and mass email marketing tools for lead generation and outreach.
- Reporting & Documentation:
- Prepare and maintain Excel-based reports, invoices, agreements, and monthly summaries for client activity.
- Generate periodic performance and revenue reports for management.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- 2–3 years of experience in CRM, Client Coordination, or Customer Relationship Management.
- Strong written and verbal communication skills.
- Knowledge of Zoho CRM, Invoice, and DocuSign.
- Familiarity with databases, email automation tools, and MS Excel.
- Excellent organizational, multitasking, and problem-solving skills.
- Ability to work independently with high attention to detail.
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