Chief Customer Advocate

2 weeks ago

Bengaluru, Karnataka, India beBeeOpportunities Full time ₹ 80,00,000 - ₹ 1,50,00,000
Customer Success Specialist: Job Overview

About our company:

We are a cybersecurity SaaS provider that simplifies complex pentests with our AI-led offensive Pentest Platform.

Our continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.

CTOs and CISOs love us because we help them achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with our powerful CI/CD integrations.

Our platform is used by 1000+ companies across 70+ countries.

Key Responsibilities:

  • Drive seamless customer onboarding experience, ensuring smooth adoption of the product.
  • Act as a product champion by promoting adoption and maximizing customer engagement.
  • Understand customer requirements and translate them into actionable deliverables.
  • Respond promptly and effectively to customer queries via email and phone.
  • Build and nurture long-term relationships with customers based on trust and rapport.
  • Manage stakeholder relationships across internal teams and customer organizations.
  • Strengthen brand value by delivering exceptional customer experiences.
  • Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
  • Identify opportunities for up-selling and cross-selling complementary products.
  • Proactively manage account renewals and secure long-term partnerships.
  • Ensure timely project delivery by coordinating across multiple teams.
  • Maintain accurate and updated records within the customer success platform.

Benefits:

  • You'll own your work from day one—no micromanaging, just trust and impact.
  • Health Insurance for you and your spouse.
  • Be part of a fast-growing cybersecurity SaaS company.
  • You'll join a team that's scaling fast but still feels like a close-knit crew—think startup energy with global reach.
  • Collaborative & friendly culture with full ownership and growth opportunities.
  • And yes, get ready for some unforgettable workcations.

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