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Mid-level IT Service Management Specialist

2 weeks ago


Delhi, Delhi, India beBeeHelixDeveloper Full time ₹ 15,00,000 - ₹ 20,00,000

About the Role

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  • The successful candidate will be responsible for designing, configuring, and customizing ITSM modules to meet business needs.">
  • They will develop and maintain workflows, filters, active links, escalations, and forms within AR System.">
  • The candidate will perform system enhancements, bug fixes, and version upgrades for Helix applications.">
  • They will integrate Helix with third-party tools using REST/SOAP APIs.">
  • Supporting automation and AI integrations is also a key responsibility.">
  • The role involves participating in Helix platform migrations and cloud transformation projects.">
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Key Skills and Qualifications

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  • A strong background in BMC Helix/Remedy ITSM Development is essential.">
  • The ideal candidate will have knowledge of AR System, ITSM Suite, Smart IT, SRM, DWP, and Remedy Developer Studio.">
  • Proficiency in REST/SOAP API integrations and JavaScript, SQL, and basic scripting is required.">
  • Familiarity with ITIL v3/v4 processes and experience with Helix upgrades/migrations is desirable.">
  • Excellent written and verbal communication skills are necessary.">
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What We Offer

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  • A dynamic work environment that encourages collaboration and innovation.">
  • Ongoing training and development opportunities to enhance your skills.">
  • A competitive compensation package that reflects your value to the organization.">