Product Support Specialist
5 days ago
Be part of a world-class team as a Product Support Specialist - Field Service at Thermo Fisher Scientific Inc. in India.
About UsWe are dedicated to enabling our customers to make the world healthier, cleaner, and safer. As a leading company, we value diverse experiences, backgrounds, and perspectives.
Job OverviewThis role offers an exciting opportunity to work with cutting-edge technology and provide exceptional service to our customers. With a competitive salary of approximately ₹800,000 per annum, you will be responsible for delivering technical support and installation services to ensure seamless product performance.
Key Responsibilities- Technical Expertise: Demonstrate in-depth knowledge of Gas Chromatography products and install them at client premises, ensuring compliance with 21 CFR regulations under the CDS software.
- Customer Interaction: Act as a liaison between customers and Sales teams, communicating effectively to resolve issues and provide solutions.
- Repair and Maintenance: Investigate difficulties, repair or arrange for repairs, and monitor equipment maintenance to ensure optimal performance.
- Revenue Growth: Promote contracts, PM kits, instrument upgrades, and software upgrades to achieve assigned revenue targets.
- Travel: Travel extensively within the territory and potentially outside if required.
- Education: Bachelor of Technology (Instrumentation/Electronics/Electrical) degree or equivalent experience.
- Communication Skills: Proficient written and verbal communication skills, along with excellent interpersonal skills suitable for interacting with others.
- Prioritization and Documentation: Ability to prioritize service requests and produce clear documentation.
- Motivation and Collaboration: Self-motivated and proactive in a technical and support approach, collaborating closely with customers to understand their needs.
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package including benefits such as health insurance, retirement plans, and paid time off.
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Product Support Specialist
3 weeks ago
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Product Support Specialist
1 month ago
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Product Support Specialist
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Production Support Specialist
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L2 Production Support Specialist
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Technical Product Support Specialist
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