Product Support Specialist

5 days ago


Chennai, Tamil Nadu, India Thermo Fisher Scientific Full time

Be part of a world-class team as a Product Support Specialist - Field Service at Thermo Fisher Scientific Inc. in India.

About Us

We are dedicated to enabling our customers to make the world healthier, cleaner, and safer. As a leading company, we value diverse experiences, backgrounds, and perspectives.

Job Overview

This role offers an exciting opportunity to work with cutting-edge technology and provide exceptional service to our customers. With a competitive salary of approximately ₹800,000 per annum, you will be responsible for delivering technical support and installation services to ensure seamless product performance.

Key Responsibilities
  • Technical Expertise: Demonstrate in-depth knowledge of Gas Chromatography products and install them at client premises, ensuring compliance with 21 CFR regulations under the CDS software.
  • Customer Interaction: Act as a liaison between customers and Sales teams, communicating effectively to resolve issues and provide solutions.
  • Repair and Maintenance: Investigate difficulties, repair or arrange for repairs, and monitor equipment maintenance to ensure optimal performance.
  • Revenue Growth: Promote contracts, PM kits, instrument upgrades, and software upgrades to achieve assigned revenue targets.
  • Travel: Travel extensively within the territory and potentially outside if required.
Requirements
  • Education: Bachelor of Technology (Instrumentation/Electronics/Electrical) degree or equivalent experience.
  • Communication Skills: Proficient written and verbal communication skills, along with excellent interpersonal skills suitable for interacting with others.
  • Prioritization and Documentation: Ability to prioritize service requests and produce clear documentation.
  • Motivation and Collaboration: Self-motivated and proactive in a technical and support approach, collaborating closely with customers to understand their needs.
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package including benefits such as health insurance, retirement plans, and paid time off.



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