Collection Specialist

2 days ago


Noida, Uttar Pradesh, India Genpact Full time

At Genpact, we are shaping the future by delivering outcomes that drive lasting value for our clients.

We are seeking a highly skilled Collection Specialist to join our team. As a key member of our collections team, you will be responsible for collecting delinquent amounts from customers over the phone or taking promises from them on making payments.

Your primary goal will be to ensure timely collection of payments while maintaining excellent customer relationships.

Responsibilities include:

  • Making collection calls to customers, emailing/faxing invoices, or getting hard copies mailed out as per their requests
  • Reconciling orders to match customer books, validating credits/debits, and sending them to customers for collection/refund
  • FOLLOWING up on customer/internal disputes, customer questions, and working between departments to resolve issues
  • Inbound & outbound calling
  • Providing payment plans based on customer requirements

To succeed in this role, you should have strong communication skills (verbal and written) and a high energy level.

You will also need:

  • Undergraduate/any graduate degree
  • Freshers are eligible
  • Good customer handling skills
  • Good communication skills

We estimate the salary for this position to be around $40,000 - $60,000 per year, depending on location and experience.



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