Technical Operations Specialist

We are seeking an experienced Technical Operations Specialist to join our team. The ideal candidate will have a strong background in batch monitoring and scheduling techniques, with expertise in CA-7 or equivalent scheduling applications.

The successful candidate will be responsible for ensuring business continuity by providing production support, IT infrastructure maintenance, and day-to-day first-line support to all employees during regular business hours. Any downtime in the client's business would have a huge impact on their customer service.

• Analyze and adjust daily, weekly, monthly job streams to maintain schedules as required by application owner.
• Strong skills on the Unix Shell scripting.
• Log into to Unix/Linux environment to check Mainframe File transfer protocols.
• Follow the appropriate schedules and check-off sheets and monitor all the production systems running to ensure they are completed successfully and run in the proper sequence.
• Coordinate all end user requests for AD HOC jobs, special production runs (implementing new applications, procedures or yearend work etc. assuring they run on specific timetables achieving the desired results.
• Assist with troubleshooting follow up and resolving processing abends.
• Analyze all production abends preventing daily schedules from completing successfully and follow up with the end users.
• Reporting status of daily work, problems, projects. Communicate all pertinent scheduling info to all involved groups.

Key Requirements:

• Strong skills in CA-7 batch monitoring and scheduling techniques for a multiplatform environment, or any other equivalent scheduling tool.
• Extensive knowledge of batch processing and experienced in resolving batch abends like SB-37,SE-37, Catalog issues, JCL errors. Providing immediate fixes and submitting the job from CA-7-CA11
• Knowledge in TSO, ISPF, FileAID, SPOOL.
• Strong skills in Unix Shell scripting.
• Knowledge and experience in Endevor / any version control tool
• Have knowledge / experience in service management application such as Service-Now.
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
• Strong interpersonal skills with the ability to build client relationship/rapport quickly.

Good To Have:

• Having scripting knowledge/experience is a plus.

Our company offers a comprehensive benefits package, including competitive compensation, career advancement opportunities, comprehensive training programs, and performance management tools. If you are interested in this role, please submit your updated resume to us.

Benefits:

• Competitive compensation package.
• Individual Career Development, coaching and mentoring programs for professional and leadership skill development.
• Comprehensive training and certification programs.
• Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.