Airline Customer Service Representative

1 week ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000
Key Responsibilities:
  • Handle customer inquiries regarding flight bookings, cancellations, and itinerary changes.
  • Assist customers in booking flights, upgrading seats, and confirming details for international travel.
  • Address customer complaints, resolve issues related to baggage, flight delays, cancellations, and rebookings.
  • Provide accurate and timely information regarding flight schedules, check-in procedures, baggage policies, and other airline-related queries.
  • Process ticketing queries, cancellations, and refunds in accordance with airline policies.
  • Offer pre-flight assistance, answer general inquiries, and provide post-flight support for international passengers.
  • Keep accurate records of customer interactions, flight bookings, cancellations, and service requests.
  • Promote value-added services such as seat upgrades, extra baggage, or travel insurance during interactions with customers.
  • Evaluate complex issues and escalate them to the appropriate department or higher management if required.
  • Meet performance targets such as call handling time, first-call resolution, customer satisfaction, and service levels.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of airline policies and procedures.
  • Basic computer skills and familiarity with airline software.
Benefits:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.

Join our team of dedicated professionals who share your passion for delivering exceptional customer service. As a key member of our team, you will play a critical role in ensuring the success of our airline's operations.

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