Excellence in Customer Engagement

2 weeks ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title:

Deliver Exceptional Customer Service Experience

 

Job Description:

We are seeking a skilled and customer-centric professional to join our team as a Customer Experience Executive. In this role, you will be responsible for delivering exceptional customer service and ensuring a smooth experience for our customers.

 

Key Responsibilities:

  1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
  2. Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  3. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  4. Collaborate with cross-functional teams to ensure customers have a seamless experience.
  5. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools.

Requirements:

  • Education: Graduation in any field.
  • 1-3 years of experience in customer service, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using customer service software and other relevant tools.
  • Commitment to delivering exceptional customer service with a positive attitude.

Benefits:

By joining our team, you will have the opportunity to work with a dynamic and customer-focused organization that values excellence and innovation.


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