Customer Engagement

6 days ago

Mumbai, Maharashtra, India Digit Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Engagement Wellness

Company: GoDigit General Insurance

Department: Health Claims – Wellness

Position Overview

Are you passionate about wellness, relationship building, and client success? As a Customer Engagement – Wellness associate, you'll be the trusted face of Digit for wellness-focused clients. Your role will center around driving satisfaction, retention, and business growth through thoughtful engagement and strategic solutioning in the health insurance space.

Key Responsibilities

  • Client Relationship Management: Build, strengthen, and sustain long-term relationships with clients, ensuring a high level of satisfaction and trust.
  • Business Expansion: Identify and seize growth opportunities within current accounts to drive renewals, cross-sells, and upsells of wellness solutions.
  • Wellness Solutions Delivery: Collaborate with internal teams to customize and implement wellness initiatives that are aligned with client needs and strategic goals.
  • Client Reviews & Feedback: Conduct periodic performance reviews with clients, gather actionable feedback, and ensure continuous value delivery.
  • Market Awareness: Stay updated on wellness trends, health insurance evolution, and emerging client needs to proactively address business challenges.

Requirements

Experience:

  • 5–7 years of professional experience in healthcare, wellness, or insurance industry
  • Proven track record in client relationship management or customer success

Education:

  • Bachelor's or master's degree in business administration, Healthcare Management, Marketing, or a related field

Certifications:

  • Not mandatory

Technology Tools:

  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)

Behavioral Traits

  • Communication: Strong verbal and written communication to build trust and convey solutions clearly
  • Assertiveness: Confidence in representing Digit and ensuring client accountability
  • Proactiveness: Ability to anticipate client needs and deliver timely support

Why This Role Matters

At Digit, wellness is more than a program—it's a promise. As a part of the Health Claims – Wellness team, your efforts will directly contribute to client well-being, loyalty, and business success.

Ready to create impact through care? Let's talk wellness.

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