
Customer Engagement
4 days ago
Customer Engagement Wellness
Company: GoDigit General Insurance
Department: Health Claims – Wellness
Position Overview
Are you passionate about wellness, relationship building, and client success? As a Customer Engagement – Wellness associate, you'll be the trusted face of Digit for wellness-focused clients. Your role will center around driving satisfaction, retention, and business growth through thoughtful engagement and strategic solutioning in the health insurance space.
Key Responsibilities
- Client Relationship Management: Build, strengthen, and sustain long-term relationships with clients, ensuring a high level of satisfaction and trust.
- Business Expansion: Identify and seize growth opportunities within current accounts to drive renewals, cross-sells, and upsells of wellness solutions.
- Wellness Solutions Delivery: Collaborate with internal teams to customize and implement wellness initiatives that are aligned with client needs and strategic goals.
- Client Reviews & Feedback: Conduct periodic performance reviews with clients, gather actionable feedback, and ensure continuous value delivery.
- Market Awareness: Stay updated on wellness trends, health insurance evolution, and emerging client needs to proactively address business challenges.
Requirements
Experience:
- 5–7 years of professional experience in healthcare, wellness, or insurance industry
- Proven track record in client relationship management or customer success
Education:
- Bachelor's or master's degree in business administration, Healthcare Management, Marketing, or a related field
Certifications:
- Not mandatory
Technology Tools:
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
Behavioral Traits
- Communication: Strong verbal and written communication to build trust and convey solutions clearly
- Assertiveness: Confidence in representing Digit and ensuring client accountability
- Proactiveness: Ability to anticipate client needs and deliver timely support
Why This Role Matters
At Digit, wellness is more than a program—it's a promise. As a part of the Health Claims – Wellness team, your efforts will directly contribute to client well-being, loyalty, and business success.
Ready to create impact through care? Let's talk wellness.
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