Insurance Customer Support and Sales Professional
3 days ago
About the Role
We are seeking enthusiastic and customer-focused individuals to join Policybazaar as Customer Service and Sales Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat. Provide detailed information about our products and services. Assist customers in making informed decisions about their insurance needs. Achieve sales targets by promoting and selling insurance products. Maintain accurate records of customer interactions and transactions. Resolve customer complaints in a professional and timely manner. Collaborate with team members to improve customer satisfaction.
Required Skills and Qualifications
- Experience: 0-3 years in customer service or salesHigh School Diploma and Bachelor's degree preferredExcellent communication and interpersonal skillsAbility to handle high-pressure situations and resolve conflicts effectivelyBasic computer skills and familiarity with CRM systemsStrong problem-solving abilities and attention to detailFluency in one or more Indian vernacular languages Strong sales and communication skills Basic computer literacy Knowledge of insurance products (preferred) Ability to work in a fast-paced environment
Compensation Package
The salary range for this position is ₹2.5 - ₹4.2 LPA (plus incentives) depending on relevant experience.
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