Strategic Account Manager

3 days ago

Chennai, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Overview

We are seeking a seasoned customer success professional to join our team. As a Customer Success Business Partner, you will be responsible for delivering exceptional results to our valued clients.

  • Your primary objective will be to develop and maintain strong relationships with our customers, ensuring their needs are met and exceeded.
  • You will work closely with our customers to understand their business requirements, identify opportunities for growth, and provide tailored solutions to drive success.
  • Key responsibilities include:

Key Responsibilities

  • Manage customer onboarding process, ensuring a seamless transition to our solutions.
  • Drive client adoption and outcomes, leading to renewals, expansion, and advocacy.
  • Concurrently manage multiple customers, each requiring strategic engagement and communication.
  • Serve as the primary point of contact for customers, coordinating the deployment of resources to address issues and escalate when necessary.
  • Conduct regular meetings to discuss customer requirements, issues, and opportunities for improvement.
  • Maintain a deep understanding of our product offerings and help customers adopt relevant features and functionality.
  • Develop and implement customer success plans, driving deliverables and continuous improvement.
  • Utilize tools like the Customer Tracker dashboard to assess customer health and inform calls to action.
  • Create and track Calls to Action within Gainsight to ensure outstanding items are addressed.

Requirements

  • 5–8 years of experience in customer success, with a strong track record of delivering results.
  • Demonstrated ability to develop trusted advisor relationships with customers.
  • Excellent communication and interpersonal skills, with a proven ability to work effectively with cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to identify and capitalize on opportunities for growth.
  • Ability to adapt quickly to changing customer needs and priorities.

What We Offer

  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • The chance to work with a diverse range of customers, each presenting unique challenges and opportunities.
  • A competitive compensation package, including benefits and incentives.

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