Enhancing Customer Relationships

5 days ago

Gurgaon, Haryana, India beBeeRelationship Full time ₹ 12,00,000 - ₹ 20,00,000
Job Title: Relationship Manager

About the Role:

We are seeking a highly skilled and experienced Relationship Manager to join our team. As a key member of our organization, you will play a crucial role in helping our customers achieve their goals and aspirations.

Key Responsibilities:

  • Differentiated Customer Experiences - Leading through Service:
  • Embed service culture for all customer touchpoints particularly complaint resolution and client communication.
  • Ensure each client escalation is owned and closed within 24 hours.
  • Increase client interactions and ensure that they are handled as per the RED Service standards.

Key Accountabilities:

  • Adhering to the Service Management Principles.
  • Maintain 100% coverage and contact-ability of all clients under various service led campaigns in CRM.
  • Ensure implementation of CBG Client Contact Management Policy.

You Will Be Responsible For:

  • Ensuring risk and governance factors of the branch are always monitored and addressed.
  • Highlighting potential breaches immediately.
  • Increasing customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster brand awareness and customer preference indicators.

Requirements:

Minimum 6 to 8 years of front line client experience with a leading bank or financial institution.

Technical Competencies:

  • Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI.
  • Preferred to have working experience on CRM applications.
  • Should be well versed with MS-Office applications like WORD, EXCEL, POWER POINT.

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