Supplier Relationship Manager

2 weeks ago

Gurgaon, Haryana, India Majid Al Futtaim Full time
Job Description

Job Title

Supplier Relationship Manager - FMCG | MAF Retail | India Head Office

The SRM Manager is responsible for fostering and developing a structured long term approach to effectively manage and build a mutually beneficial relationship with all suppliers in order to reduce cost of doing business, foster business development, continuously improve operations, and accelerate innovation.

Responsibilities

- Cascade strategic organizational priorities to suppliers and MAF countries simultaneously.
- Compile and group existing suppliers, based on their performance, importance, and other pre-defined KPIs.
- Develop and implement KPIs and establish tracking mechanisms to measure and monitor existing supplier performance against the defined KPIs.
- Develop and implement a supplier incentive program to reflect recognition and appreciation for outstanding existing suppliers.
- Develop and implement the supplier evaluation process to assess capabilities, quality, and reliability, ensuring alignment with organizational goals & Priorities.
- Foster strong and strategic relationships with key existing suppliers through regular communication and collaboration.
- Identify specific risks that may impact the successful operation of supplier relationships, including supply chain disruptions, quality issues, and geopolitical uncertainties.
- Develop preventive measures and contingency plans to address and manage identified risks.
- Establish guidelines for escalation, mediation, negotiation, and other processes related to the relationship with existing suppliers.
- Implement processes for continuous improvement in existing supplier performance, fostering innovation and efficiency gains.
- Conduct supplier surveys to identify areas for enhancement and drive improvements in collaboration with existing suppliers and relevant countries.
- Implement Relationship Enhancement Programs to foster collaboration and identify opportunities for expanding relationships, assessing mutual benefits, and evaluating the feasibility of collaboration on additional projects.
- Implement strategies to prevent recurring issues and maintain positive working relationships.
- Provide regular reports to internal stakeholders on the status of existing international supplier relationships, highlighting achievements and areas for improvement.
- Develop playbook and scorecard for new suppliers to measure their relevance to MAF business in specific countries.
- Onboard newly approved suppliers into the organization.
- Communicate new relevant suppliers with the countries.

Minimum Qualifications/education

- Bachelors degree in business administration or relevant to the role
- Minimum 2 years in Account management or related customer care function.
- Preferably 2+ years in the retail business or closely related industry.
- Ability to develop & strengthen relationship between teams and suppliers.
- Good Convincing and negotiation skills.

What We Offer

- At Majid Al Futtaim, were on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. Were proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.

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