Senior Technical Support Specialist
7 hours ago
Overview
Rocket Software is a leading provider of software solutions for the enterprise.
Salary Range: $80,000 - $110,000 per annum, depending on experience and qualifications.
Job Description
The Associate Technical Support Engineer plays a critical role in providing world-class support to Rocket's customers and partners.
Key Responsibilities
- Assist customers with questions and problems regarding Rocket Software products' installation, setup, configuration, and functionality.
- Troubleshoot reported symptoms to aid in the resolution process directly for the customer or help guide the development team in providing permanent solutions.
- Work as part of a team with limited direction to provide Level 2 customer support primarily for Rocket's iCluster products.
Required Skills and Qualifications
- 4+ years of technical engineering support experience.
- Advanced-level technical skills and an understanding of workflow processes.
- Excellent communication and critical thinking skills.
- A minimum of five years of IBM System i experience, including IBMi 7.3 and later, and development tools such as SQL.
- Knowledge of Journaling (local and remote) and ability to troubleshoot TCP/IP communications, DDM communication, CL programming, security changes, IBM job scheduler, and job trace.
Benefits
- Opportunity to work with a global leader in software solutions.
- Competitive salary and benefits package.
- Ongoing self-directed learning to expand expertise of Rocket Software products.
Others
Rocket Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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