IT Support Professional

4 days ago


Belgaum, Karnataka, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 50,00,000

Key Responsibilities:

  • Provide first-line technical support to end-users via phone, email, and in-person
  • Assess and qualify the request
  • Diagnose and troubleshoot hardware, software, and network issues
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals
  • Process and execute demands/resolve incidents following established procedures
  • Record, track, and document incidents/service requests using the ticketing system
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
  • Escalate complex issues to senior technicians or other appropriate teams when necessary

Requirements:

  • Basic understanding of computer hardware, software, and networking concepts with a maximum of 6 months experience
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications (e.g., Microsoft Office Suite)

Desirable Skills:

  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Customer-oriented with a friendly and patient demeanor
  • Certifications: ITIL Foundation or other relevant certifications are a plus


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