Customer Support Professional

1 day ago


Belgaum, Karnataka, India beBeeCustomerSuccess Full time ₹ 2,04,000 - ₹ 2,70,000

Job Summary:

As a Customer Success Intern, you will play a crucial role in supporting our customers and driving business growth. Your primary responsibility will be to manage customer communications, verify documentation, and maintain a professional and empathetic tone in all interactions.

About the Role:

  • You will be responsible for handling customer inquiries, resolving issues, and escalating complex problems to senior team members as needed.
  • You will work closely with our sales team to ensure seamless handoffs and maximize customer satisfaction.

Key Responsibilities:

  • Communicate effectively with customers through various channels, including phone, email, and chat.
  • Verify customer documentation and resolve any discrepancies or errors.
  • Maintain accurate records of customer interactions and update relevant databases accordingly.

Requirements:

  • Excellent communication and problem-solving skills, with the ability to think critically and outside the box.
  • Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Able to work independently and as part of a team, with a strong focus on collaboration and mutual support.

What We Offer:

  • A remote setup with flexible working hours, allowing you to balance your work and personal life.
  • A comprehensive health insurance plan, covering yourself, children, and spouse.
  • Access to tele-doctor consultations for convenient and confidential medical care.
  • Earn EngageWith points for every interaction, redeemable for rewards and recognition.
  • Paid overtime for night shifts and weekends, ensuring you are fairly compensated for your hard work.


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