
Customer Support Leader
23 hours ago
We are looking for a visionary leader to spearhead our global customer support function.
As Director – Customer Support, you will be responsible for leading high-performing teams across geographies and driving excellence in client satisfaction, ticket resolution, and customer experience.
The ideal candidate will have a proven track record of managing global enterprise accounts, with expertise in DevOps/SaaS support ecosystem and excellent English communication and escalation management skills.
You will be expected to build and implement support SLAs, SOPs, QA metrics, and manage NPS scores while driving continuous improvement initiatives.
In addition, you will own customer retention through a customer-first support mindset and collaborate cross-functionally with Product, Tech & Delivery teams to achieve business objectives.
This is an exciting opportunity to join a dynamic organization and make a significant impact on the growth and success of our global SaaS product company.
We are seeking a seasoned professional with 10+ years of experience in Customer Support / Experience roles for SaaS platforms, preferably with hospitality SaaS experience.
Key Responsibilities:
- Lead global customer support across US/EMEA time zones
- Manage L1/L2 teams across multiple locations
- Drive escalation resolution, platform issue troubleshooting, and support KPIs
- Build and implement support SLAs, SOPs, QA metrics
- Manage NPS scores and drive continuous improvement initiatives
- Own customer retention through a customer-first support mindset
- Collaborate cross-functionally with Product, Tech & Delivery teams
- Recruit, train, and mentor high-performing support teams
What We Are Looking For:
- 10+ years in Customer Support / Experience roles for SaaS platforms
- Experience managing global enterprise accounts (US & EMEA preferred)
- Familiar with DevOps/SaaS support ecosystem
- Excellent English communication and escalation management
- Strong in KPI management, data analytics & customer engagement
- Hospitality SaaS experience is a plus
-
Director Customer Support
1 day ago
Belgaum, Karnataka, India Skyleaf Consultants LLP Full timeWe're Hiring: Director – Customer Support (Global SaaS | US Shift) Location: Noida (Must support US time zone) Experience: 10+ Years | Global SaaS IndustryAre you an empathetic and data-driven leader who can build world-class support functions for global enterprise clients?We are seeking a Director – Customer Support for a global SaaS product company...
-
Technical Customer Support Specialist
1 week ago
Belgaum, Karnataka, India beBeeWindows Full time ₹ 9,00,000 - ₹ 12,00,000Discover a rewarding career opportunity as a Windows Support Professional. We are seeking highly skilled individuals to join our team and provide exceptional customer service via chat support.About the Role:This position involves being the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues. You will be responsible...
-
Customer Support Expert
1 week ago
Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000Customer Support ExpertJob DescriptionAs a Customer Support Expert, you will play a vital role in ensuring customer satisfaction by delivering exceptional service and support.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProviding product information and answering questions to ensure customer...
-
Customer Support Specialist
4 days ago
Belgaum, Karnataka, India beBeeSupport Full time ₹ 30,00,000 - ₹ 50,00,000Customer Support SpecialistWe are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist.About the Role:Provide exceptional customer service and support via phone, email, or chat.Resolve customer complaints and issues in a timely and professional manner.Collaborate with internal teams to ensure seamless service...
-
Customer Support Representative
18 hours ago
Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 7,20,000 - ₹ 10,80,000Customer Support SpecialistWe are seeking highly motivated individuals to fill the role of Customer Support Specialist.Deliver exceptional customer service over the phone, addressing inquiries, concerns, and account-related questions.Effectively handle a high volume of inbound and outbound calls, ensuring timely resolution of customer issues.Maintain...
-
Customer Support Professional
2 days ago
Belgaum, Karnataka, India beBeeCustomer Full time ₹ 6 - ₹ 10Drive customer satisfaction and loyalty by providing exceptional support as a Customer Service Representative.Key Responsibilities:Build strong relationships with customers through effective communication and issue resolution.Manage incoming inquiries via phone, email, and live chat, providing accurate information and solutions.Develop a thorough...
-
Customer Support Specialist
1 day ago
Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000Job Role OverviewWe are seeking an exceptional customer support specialist to deliver top-notch phone, email, and chat assistance.The successful candidate will be responsible for providing proactive support to our customers, ensuring timely issue resolution and a high level of satisfaction.Key characteristics include excellent communication skills,...
-
Customer Support Professional
7 days ago
Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 4,50,000 - ₹ 8,50,000Job OpportunityWe are seeking highly motivated and customer-focused professionals to join our team in a Customer Support role at Dentalkart.Key Responsibilities:
-
Customer Support Specialist
23 hours ago
Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 19,000 - ₹ 23,000We are currently seeking a Customer Support Specialist to join our team.The ideal candidate will possess excellent communication skills, a patient demeanor, and the ability to work well under pressure.Responsibilities:Provide top-notch customer service via inbound callsRespond to customer inquiries in a timely and professional mannerWork collaboratively with...
-
Operations Leader
6 days ago
Belgaum, Karnataka, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Senior Director, Operations and Business GrowthThe role of Senior Director, Operations and Business Growth is a highly critical position within our organization.This leader will be responsible for driving revenue growth and ensuring the effective management of critical performance metrics in their assigned region.They will take ownership of business-critical...