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Operations Leader

2 weeks ago

Belgaum, Karnataka, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Senior Director, Operations and Business Growth

The role of Senior Director, Operations and Business Growth is a highly critical position within our organization.

  • This leader will be responsible for driving revenue growth and ensuring the effective management of critical performance metrics in their assigned region.
  • They will take ownership of business-critical initiatives such as product launches, internal process improvements, and category expansion.
  • Through qualitative inputs and in-depth quantitative analysis, this leader will actively contribute to business decisions.
  • They will develop, lead, motivate, and manage a team of professionals, comprising Business/Design Managers, Designers, DPs, and LPs.
  • This leader will develop the ecosystem for successful Design experiences for both internal teams and customers.
  • They will own the quality of Design Closure for Livspace catalogue products and essential home improvement services in the region.
  • Key Performance Indicators (KPIs) such as timely design sign-offs, snag-free designs, sales/category penetration, customer satisfaction, and team member satisfaction will be driven and met by this leader.
  • As the voice of the city and customer inside Livspace, this leader will provide constant feedback for improvement.

Requirements and Qualifications

  • Bachelor's degree in B.Design/Civil or equivalent; MBA is an added advantage.
  • At least 7-8 years of experience in an interior fit-out business, operating role with a revenue-generating team or selling design products/services.
  • Strong attention to detail, excellent written and oral communication skills, and ability to convey business requirements effectively.
  • Structured thought process, strong analytical ability, and determination to thrive in a fast-paced startup environment.
  • Strong leadership and people management skills, direct team reporting experience required.
  • Personal and professional drive to continuously improve Design and Design experience.
  • Deep understanding of interior fit-out industry, processes, market trends, and customer needs.
  • Leadership: hire, retain, motivate, and develop a diverse team of professionals.
  • Tracking and training: track performance, coach, and reward team members.
  • Customer empathy: appreciate customer problems and be a trustworthy partner.